Customer Service Associate

TeleTech
A.S Fortuna St., Mandaue City, Cebu
Posted on : March 30, 2010 01:00 am
Category : Customer Svc / Support
Job ID : 18856
Accepting applications until April 21, 2010, Wednesday
Details
TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front- to back-office outsourced solutions.

We perform all of the business critical support processes efficiently and effectively, letting our clients remain focused on their core strategy, competition, and market agility. Our services and solutions include, but are not limited to:

� Complex customer management,
� Direct sales and marketing,
� Training development and delivery,
� Recruiting, staffing, and workforce management,
� Loan processing,
� Benefits and claims administration,
� Vendor management,
� Payroll administration, and
� eCommerce.

Currently we are looking for:

CUSTOMER SERVICE ASSOCIATE

Qualifications:
� Preferably graduates or should have completed at least 2 years of any college course
� Must have at least 6 months call center experience
� With strong comprehension and listening skills
� With excellent communication skills
� Willing to work on varied hours, weekends and holidays

For more information about our company, visit our website:
http://www.teletech.com
How to Apply
Walk-in applicants are welcome. Visit us at the following address:

TeleTech
Cebu Office
Levels 1 & 2, Oakridge IT Center
880 A.S. Fortuna St. Mandaue City, Cebu
6014 Philippines

Visit us Monday to Saturday, 9am to 6pm (bring a valid ID)

For recruitment information, contact
0920.278.9988

* Applicants are encouraged to bring valid NBI clearance, TIN and SSS number

Transcriptionists / Audio Editors (Full Time)

Babbleglass Philippines Inc.
Cebu City, Cebu
Posted on : March 30, 2010 11:54 am
Category : Customer Svc / Support
Job ID : 18937
Accepting applications until April 29, 2010, Thursday
Details
BABBLEGLASS PHILIPPINES, INC. is always looking for talented, qualified staff. BABBLEGLASS is all about our people. We believe in finding and working with the brighter, most serious, most mature and committed people we can find, and then in working with them to steadily improve their strengths, capabilities and opportunities.

FOR IMMEDIATE REQUIREMENTS:

TRANSCRIPTIONISTS / AUDIO EDITORS (FULL TIME)

Qualifications:
- Above average to excellent comprehension skills
- Good hearing acuity
- Transcription experience, a plus
- Fresh graduates are welcome to apply

Apply now and get the chance to get freebies when you pass our exam.

We are also giving out cash bonuses for candidates who pass the training and are deployed to production:
� 3,000 pesos to be released on 1st month of employment
� 5,000 pesos to be released upon regularization

Testing for transcription is from Mondays to Fridays between 9am to 7:30pm.

For more information about our company, visit our website:
http://www.babbleglass.com
How to Apply
Qualified walk in applicants are processed right away. We are accepting walk in applicants between Mondays to Fridays at 9am � 3pm. So if you got the above qualifications, submit your resume at our office:

Babbleglass Philippines Inc
Unit 2 15th floor Metrobank Plaza,
Fuente Osme�a Blvd., Cebu City

Technical Support Associate

TeleTech
A.S Fortuna St., Mandaue City, Cebu
Posted on : March 30, 2010 01:00 am
Category : Customer Svc / Support
Job ID : 18855
Accepting applications until April 21, 2010, Wednesday
Details
TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front- to back-office outsourced solutions.

We perform all of the business critical support processes efficiently and effectively, letting our clients remain focused on their core strategy, competition, and market agility. Our services and solutions include, but are not limited to:

� Complex customer management,
� Direct sales and marketing,
� Training development and delivery,
� Recruiting, staffing, and workforce management,
� Loan processing,
� Benefits and claims administration,
� Vendor management,
� Payroll administration, and
� eCommerce.

Currently we are looking for:

TECHNICAL SUPPORT ASSOCIATE

Qualifications:
� Preferably graduates or should have completed at least 2 years of any college course
� With computer hardware, software and network troubleshooting skills
� With strong comprehension and listening skills
� With excellent communication skills
� Willing to work on varied hours, weekends and holidays

For more information about our company, visit our website:
http://www.teletech.com
How to Apply
Walk-in applicants are welcome. Visit us at the following address:

TeleTech
Cebu Office
Levels 1 & 2, Oakridge IT Center
880 A.S. Fortuna St. Mandaue City, Cebu
6014 Philippines

Visit us Monday to Saturday, 9am to 6pm (bring a valid ID)

For recruitment information, contact
0920.278.9988

* Applicants are encouraged to bring valid NBI clearance, TIN and SSS number

URGENT HIRING! Customer Service Specialists

Convergys
Asiatown IT Park, Lahug, Cebu City, Cebu
Posted on : April 05, 2010 09:00 am
Category : Customer Svc / Support
Job ID : 18926
Accepting applications until February 05, 2011, Saturday
Video Profile
Details
Company Profile:
Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.

Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.

Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has eight contact center facilities in the Philippines � six located throughout Metro Manila, two in Cebu City, and our ninth centre, in Bacolod City. We employed approximately 12,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business. For more information about us, visit our global website at www.convergys.com.

For more information about our company, visit our website:
http://www.convergys.com/careers

To know more about our latest recruitment events in your area , add us up in Facebook, Twitter and Multiply >>> Convergys Philippines
_____________________________________________________________________

A CUSTOMER SERVICE ASSOCIATES handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

We are looking for candidates with:
- At least completed 2 years of college preferably a Computer related course
- Above average communication skills in English
-Basic computer operations knowledge
- An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
- An ability to deliver information at customer's knowledge level in an understandable manner
- An ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Strong interpersonal skills and ability to think independently and follow through effectively
- Strong customer service orientation.

*** Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.

*** Applicants should be Filipino citizens or hold relevant residence status.

*** Applicants must be willing to work in CEBU CITY.

FRESH GRADUATES ARE WELCOME TO APPLY.
How to Apply
Here are ways to apply for this position:

1. CLICK the �Click here to Apply� button below.
2. TEXT APPLY to 2600
3. VISIT our website at www.convergys.com/careers
4. CALL us at 411-9401
5. APPLY PERSONALLY at our Recruitment Center located at:

Convergys i3 Asiatown Office Ground Floor, i3 Building, Jose Maria Del Mar avenue,corner A. Abad Street, Asiatown IT Park, Lahug, Cebu City from Mondays through Fridays, 9:00AM to 5:00PM

START ASAP! Technical Support Representatives

Convergys
Asiatown IT Park, Lahug, Cebu City, Cebu
Posted on : April 05, 2010 09:00 am
Category : Customer Svc / Support
Job ID : 17547
Accepting applications until February 05, 2011, Saturday
Video Profile
Details
Company Profile:
Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.

Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.

Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has eight contact center facilities in the Philippines � six located throughout Metro Manila, two in Cebu City, and our ninth centre, in Bacolod City. We employed approximately 12,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business. For more information about us, visit our global website at www.convergys.com.

For more information about our company, visit our website:
http://www.convergys.com/careers
_______________________________________________________________________

STAND OUT WITH CONVERGYS!

A TECHNICAL CUSTOMER SERVICE ASSOCIATE connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.

We are looking for candidates with:
- At least completed 2 years of college preferably a Computer related course
- Excellent communication skills in English
- Basic computer operations knowledge
- An ability to handle irate customers effectively
- An ability to deliver information at customer�s knowledge level
- An ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Strong interpersonal skills and thinks independently
- An ability to follow through effectively
- Dependability, keen on details and has strong customer service orientation

FRESH GRADUATES ARE WELCOME TO APPLY.

Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.

Applicants should be Filipino citizens or hold relevant residence status.

Applicants must be willing to work in CEBU.

Customer Service Associate positions also available for individuals with at least finished two (2) years of college.
How to Apply
Here are ways to apply for this position:

1. CLICK the �Click here to Apply� button below.
2. TEXT APPLY to 2600
3. VISIT our website at www.convergys.com/careers
4. CALL us at 411-9401
5. APPLY PERSONALLY at our Recruitment Center located at:
Convergys i3 Asiatown Office Ground Floor, i3 Building, Jose Maria Del Mar avenue,corner A. Abad Street, Asiatown IT Park, Lahug, Cebu City from Mondays through Fridays, 9:00AM to 5:00PM

Convergys is an equal opportunity employer.

Receptionist / Admin Assistant

Lighthouse Software Cebu Inc.
Cebu City, Cebu
Posted on : March 30, 2010 03:06 pm
Category : Customer Svc / Support
Job ID : 19524
Accepting applications until April 29, 2010, Thursday
Details
LIGHTHOUSE SOFTWARE CEBU INC., is a fully owned subsidiary of Lighthouse IP Group from the Netherlands.

Lighthouse Intellectual Property is operating in the field of visualization and intellectual property (IP) information analysis including the development of tools. Through its tools and solutions, Lighthouse Intellectual Property provides the financial markets with comprehensive and understandable suggestions in association with corporate intellectual properties.

Being the international service and supporting center of the Lighthouse IP Group, the Cebu office is currently covering the software development, document translation, data processing ,market research and customer service.

Currently we are looking for:

RECEPTIONIST / ADMIN ASSISTANT

Qualifications:
� College graduate.
� With pleasing personality , good interpersonal skills and excellent communication skills.
� Can work well under pressure ,and with minimal supervision
� Diligent, flexible, mature and responsible.
� Computer literate
� Customer oriented and a team player

For more information about our company, visit our website:
http://www.lighthousesoftware.com.ph

Customer Support Advisor - Collections

JPMorgan Chase & Co. - Cebu Captive Operations
Asia Town I.T. Park, Cebu City, Cebu
Posted on : April 05, 2010 09:01 am
Category : Customer Svc / Support
Job ID : 16942
Accepting applications until October 13, 2010, Wednesday
Details
Be a part of the first captive operations of a global financial services firm ! We are already accepting applications from individuals that have an interest in joining JPMorgan Chase & Co. captive operations .

Please note that we will start reviewing applications in January 2010 and all applications will be responded to no later than March 2010.

JPMorgan Chase & Co. � Cebu Captive Operations

JPMorgan Chase & Co. (NYSE: JPM) is excited to announce our latest expansion in the Philippines and we a number of exciting opportunities to be a part of our newest captive location in Cebu. Working directly for JPMorgan chase & Co., you will be part of one of the leading financial services firms in the world and as part of Chase Card Services operations in Cebu, you will have the opportunity to play a key role in building yet another critical part of our franchise.

About JPMorgan Chase &Co.

JPMorgan Chase and Co. has assets of approximately $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small businesses and commercial banking, financial transaction processing, asset management and private equity. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
� Asset Management
� Card Services
� Commercial Banking
� Investment Bank
� Retail Financial Services
� Treasury & Securities Services

JPMorgan Chase and Co. holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase and Co. reported full-year 2008 earnings of $5.6 billion on revenue of $67.3 billion. The firm intends to navigate through the intense credit and capital markets turbulence, protect the company and capitalize on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. .

Culture:

JPMorgan Chase and Co. is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and have a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and deepening community involvement.

The Role:

Customer Support Advisor- Collections

As a Collections-Customer Support Advisor, you play an integral role in Credit Card Services by handling the very first interaction with Chase customers in attempting to resolve delinquency and directly impacting the risk of loss to the bank. You will act as a credit counselor by offering solutions based on card members' individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts. Advisors are responsible for maintaining good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the cardholder and Chase. As a Customer Support Advisor, you will gain an understanding of consumer credit laws, bankruptcy, outside vendors/agents and foreclosure laws. Additionally, you will be exposed to other internal departments such as legal, bankruptcy, and settlement, partnering with them to enable debt repayment. Working in a fast-paced call centre environment, you will handle outbound and inbound calls to offer payment solutions and educate our customers on the importance of good credit. You are results oriented and enjoy the challenge of meeting or exceeding your goals.

Qualifications:
� Candidate must have completed at least 2 years in college
� Required language(s): English.
� Previous collections, customer service, sales, or call center experience preferred
� Applicants must be willing to work in Cebu City.
� Applicants should be Filipino citizens or hold relevant residence status.
� Demonstrated decision making, problem solving and analytical skills
� Strong communication skills both written and verbal
� Proficiency in a Windows based environment
� Ability to analyze multiple sources of information to determine best course of action
� Demonstrated persuasion and negotiating skills
� Must be willing to work in an environment that requires heavy phone-based customer interaction
� Full-Time positions available.

For more information about our company, visit our website:
http://www.jpmorganchase.com/careers